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STL Dog Crate
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Answers to Common Questions
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Who is St. Louis Dog CrateI am a locally owned and operated business here in St. Louis, Mo. I specialize in designer dog crates and kennels for your home to offer a functional and elegant solution for your pets.
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How do I orderYou can email us or fill out the information on the crate and add on features you want in the contact us section of the website. We will always contact you and discuss or confirm your design (size, options, finishes). We will send an invoice with payment options. A 25% deposit is required before the build can start. We will include in the invoice to verify the size, options, and finish. Once we get approval, we start construction. At this point, we can not offer any refunds. Once the crate is complete we will contact you to discuss delivery or pick up options.
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What is the turnaround timeThis is a custom hand-built item and turnaround time depends on how many other orders are ahead of you at the time. A good rule of thumb is 3 weeks from once the job is started.
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What forms of payment do you takeI can take Credit card/Debit card, Cash, or Venmo.
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I’m Picking Up My Kennel From Your Shop, What Should I BringIf you’re within driving distance from our shop in Ferguson, Missouri, you are more than welcome to come pick up your kennel to save delivery costs. It’s important to make sure your kennel will fit into your vehicle; for this reason, we feel pick-up trucks are best. A large SUV or Minivan will hold up to our Medium Double Dog Kennel. Many customers have found that renting 5x8 U haul trailer to be an inexpensive option for transporting their furniture if their vehicle won’t hold it. You should bring: moving blankets, and rope or ratchet straps to secure your kennel for transport. We will be available to help load and secure your kennel.
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What Are Your Kennels Made FromOur dog crates are made from Natural Pine & Rebar. All of our finishes are pet safe and durable for decades of use. If you ever need touch up paints or stains Contact us and we can help you.
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What colors do you offerIf using paint, We offer any current Sherman Williams colors. We use a high quality and high traffic paint on our dog crates to provide a great durable finish.
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What kind of finished do you useWe use an oil-based stain with a water-based polyurethane finish to help your dog crate last a long time. We use Minwax products with many stains options to choose from.
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Where do you deliver toI will deliver within 30 miles of the St. Louis, Mo for free. 30 to 50 miles out is $80 delivery fee 50 to 100 miles out is $150 delivery fee You must be home for delivery, and I will need help to unload your item.
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What if my dog chews up my kennelWe cannot be liable for chewed up kennels. *We suggest spraying your kennel with a "no chew spray" such as bitter apple to help prevent your pups from chewing the wood. We do offer metal edging on all inside edges to offer additional protection.
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Can I Order A Custom SizeAbsolutely! Please let us know what you have in mind. If you can think it, we can make it! Email us at jlbuie09@gmail.com
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